Frequently Asked Questions

Everything you need to know about shopping with Nexa US.

What are the standard shipping times for domestic orders?

Most domestic orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3 to 7 business days to arrive.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.

Which payment methods do you accept?

Nexa US accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we primarily serve the United States. However, we are working on expanding our logistics to support international destinations in the near future.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data. Your payment information is processed through secure gateways and is never stored on our servers.